Refund and Returns Policy

This policy is written for NOOFNO modular charm links and custom bracelet designs. It replaces the default store template text and should be professionally reviewed before paid traffic is scaled.

Before Your Order Ships

If you made a mistake, contact noofno@foxmail.com as soon as possible with your order number. We will try to help before the order is packed or shipped.

After Shipment

Because bracelet designs and selected charm links are prepared for each order, we do not currently offer no-reason returns after shipment. Please review your selected links, quantities, shipping address, and contact information before payment.

Damaged, Wrong, Missing, Or Lost Items

If your order arrives damaged, contains the wrong item, is missing an item, or appears lost after tracking review, contact us with your order number and clear photos where applicable. We will review the case and may offer a refund, replacement, or reshipment depending on the issue.

Refund Timing

Approved refunds are sent back to the original payment method. Your bank, card issuer, or payment provider may need additional time to post the refund after we process it.

Return Address

Do not mail items back without contacting us first. The return address and return requirement depend on the case and must be confirmed by customer support.